Terms and Conditions

 

RETURN POLICY

If you are not satisfied with your hearing aids , please contact HearingPlanet 's audiology department at 1· -800-784-4550 within 45 days of fitting for return instructions and authorization.  Hearing aids returned within the 45 day trial period and in the same working condition as originally fit are eligible for a full refund (including all fitting and service fees) .

 

LOSS AND DAMAGE POLICY

Loss & Damage replacement is standard with most hearing aids . One year is typical; however, some brands offer two years (please inquire with your Hearing Consultant about your specific model). This policy allows for the replacement of your hearing instrument(s) one time due to loss or irreparable damage. If offered by the manufacturer, you will be eligible for this one-time replacement the day the hearing aid(s) are dispensed . There is a $400 deductible per instrument which includes services from your Hearing Planet Provider to fit and program the new hearing aid. A notarized letter explaining the circumstances of the loss or damage may be required. If the hearing aids are lost and you utilize the loss and damage option to replace them, the trial period is terminated immediately and you automatically forgo any return privileges .

In the event that the lost hearing aid is recovered at a later date it must be returned to HearingPlanet immediately . HearingPlanet reserves the right to hold the found original hearing aid immediately and permanently . Should the original hearing aid be sent to the manufacturer at a later date for repair, the manufacturer will confiscate the hearing aid and is not obligated to return it to you.

 

FOLLOW UP SERVICE

During your trial period, you will be allowed to see the Provider as needed to ensure a satisfactory fitting of your hearing aid(s). Upon completion of your trial period, HearingPlanet guarantees you will be entitled to a minimum of one year of service (up to a maximum of 4 visits) with no additional charges.

 

SERVICE POLICY

There will be no charge for any hearing instrument warranty repairs during the manufacturer's stated warranty period as shown on your invoice.

 

FINANCING PROGRAM

If you elect to finance the purchase of your hearing aids, you will receive an information packet in the mail within 7·10 business days . If you do not receive this packet, please contact your Hearing Consultant.

Below are some important disclosures about the financing programs offered:

No interest if paid in full within 12 or 18 months*

Applies to qualifying purchases of $200 or more [after discount] made with your CareCredit credit card account at enrolled provider locations. Interest will be charged to your account from the purchase date if the promotional purchase is not paid in full within the promotional period. Minimum Monthly Payments required. Required monthly payments may or may not pay off purchase before end of promotional period.

* No interest will be charged on the promotional purchase if you pay the promotional purchase amount in full within the 12 or 18 month promotional period. If you do not, interest will be charged on the promotional purchase from the purchase date. [Any discount will reduce your total purchase amount and may result in you not satisfying the minimum qualifying purchase amount required.] Regular account terms apply to non-promotional purchases and, after promotion ends, to promotional balance. For new accounts: Purchase APR is 26.99%; Minimum Interest Charge is $2. Existing cardholders should see their credit card agreements for their applicable terms. Subject to credit approval.

14.90% APR for 24, 36 and/or 48 Months Until Paid In Full* 

16.90% APR for 60 Months Until Paid In Full*

Applies to qualifying purchases made with your CareCredit card account at enrolled provider locations. Required Fixed Monthly Payment amount based on repayment over 24, 36 and/or 48 or 60 month period. Purchases of $1,000 or more are eligible for a 24,36, and/or 48 month offer and purchases of $2,500 or more are eligible for a 60 month offer.

* Interest will be charged on promotional purchases from the purchase date at a reduced 14.90% APR on purchases with 24, 36, and /or 48 months promotional financing  and a 16.90% APR on purchases with 60 months promotional financing. Fixed monthly payments are required until promotion is paid in full and will be calculated as follows: on 24-month promotions – 4.8439% of initial promotional purchase amount; on 36-month promotions – 3.4616% of initial promotional purchase amount; on 48-month promotions 2.7780% of initial purchase amount; or on 60 month promotion - 2.4799% of initial promotional purchase amount. The fixed monthly payment will be rounded up to the next highest whole dollar and may be higher than the minimum payment that would be required if the purchase was a non-promotional purchase. [Any discount will reduce your total purchase amount and may result in you not satisfying the minimum qualifying purchase amount required.] Regular account terms apply to non-promotional purchases except the fixed monthly payment will apply until the promotion is paid in full. For new accounts: Purchase APR is 26.99%; Minimum Interest Charge is $2. Existing cardholders should see their credit card agreements for their applicable terms. Subject to credit approval.

The minimum monthly payment is required during the 45-day hearing aid trial period.

Credit Promotions are subject to change without notice.

 

BATTERIES

Please contact HearingPlanet for low cost replacement batteries : www.hearingplanet.com OR 1-800-264-2024.

 

SHIPPING AND PAYMENT TERMSNormal shipping and handling rates apply. These charges are non-refundable and will not be credited on hearing instruments returned for credit. All payment terms are net 30 days from invoice date. We will assess as 1.5% interest charge per month on all past-due balances.

 

LIMITATION OF LIABILITY

IN NO EVENT SHALL HEARINGPLANET BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL,

CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, OR PECUNIARY LOSS OF ANY KIND INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR OTHER INTANGIBLE LOSSES (EVEN IF YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES).